At GR1 Performance.com it’s our goal to make the return process along with other customer service as easy and straight forward as possible. Our mission is to provide the best value-added products in the automotive aftermarket industry. If you should change your mind about your order, that’s okay too. With simple terms and conditions, our return or exchange process is transparent, trustworthy, and quick and easy.
If you would like to return or exchange a product, we will be glad to process a return for a refund or exchange on products that have not been used/installed within 15 days of delivery. The following terms and conditions apply:
All returns must be made via our Return Procedure with a valid Return Merchandise Authorization (RMA) number. Products must be in original packaging and in a condition for resale. Products that have been completely installed or installed in part are considered non-returnable. All returns that are not a result of incorrect fitment or shipment will incur a 15% restocking fee as well as an adjustment for the shipping cost for items shipped under our Free Shipping Program. Return shipping cost is the responsibility of the customer except for incorrect items that clearly do not fit the customer’s vehicle as advertised on the website or represented by a sales representative. Freight, international & non-continental US shipments many times incur additional shipping costs. In these instances, customers will be contacted before additional costs are billed. Coordination of return shipping is the responsibility of the customer. The few exceptions for items that cannot be returned include:
- Products Marked “Non-Returnable” (indicated on the product page)
- Personalized Items (custom engraved, embroidered, or painted)
- Wheels/Tires/Custom Rims/Wheel & Tires Packages
- Truck Freight Items (Ground Effects, Bumpers, Hoods)
- Drop Ship Items with Manufacturer/Vendor Non-Return Policies
- This list is not all inclusive. If you are not sure, please contact customer service at: firstname.lastname@example.org
Cancellation request must be submitted prior to shipment and prior to the start of any manufacturing or painting process. In the event an item ships post cancellation, the item may be returned at no cost to the customer.
Note: Items drop shipped directly from supplier’s/manufacturer’s warehouse may have additional restrictions or return policies based on that supplier’s/manufacturer’s return policies. We do our best to align our policy with our supplier’s/manufacturer’s policies but in some instances, this may not be all together feasible.
In order to return a product, you must first request a Return Merchandise Authorization (RMA).
Call customer service @ 800.400.3957 Option 2 or email email@example.com. You will be emailed return instructions with an assigned RMA number along with any authorized return labels for incorrect items that may have been shipped.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
Accidents happen, but not often with us. We’ve put together a network of shipping logistics to ensure not only the most cost effective, but also the fastest and safest means to get your order to you. However, if by chance your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. We will provide a pre-paid return label for those items damaged before leaving our shipping/manufacture’s warehouses. If items are damaged by the carrier, a damage claim will be submitted to cover replacement. Claim completion time is contingent on the carrier’s damage claim process. Incorrect/damaged/defective parts must be reported within 7 days of receiving the order. If the damage was caused by the shipping courier, we will schedule a courier damage assessment. Photos of the damage, defect, or fitment issue may be requested to correctly process your request. In the case of truck freight items, the customer is required to inspect products before signing/accepting the shipment.
With any cancellation, it takes time to process such things as: voiding orders in data base systems, updating backorder files, changing production schedules, and contacting couriers to re-route shipments. It is imperative that you submit cancellations within a timely manner to ensure item(s) have not entered into the manufacturing/shipping process. Once entered into the manufacturing/shipping process, fees and exceptions may apply, such as restock fees, transaction fees, and manufacturing cancellation charges and return shipping fees. Many times, ground effects, custom wheels, and other special manufactured items will incur cancellation fees up to 15% based on manufacturer policies.
BILLING, REFUNDS & CREDITS
Payment for orders are captured as soon as the order has been placed or when the item ships, depending on the item(s) ordered, the origin of shipment, and the destination of the order. Refunds for returned products can take up to 15 business days after received and have passed inspection. Some refund times are predicated on certain factors outside of our control. In these instances, we will do everything possible to expedite the refund. Refunds will be issued via the same payment method originally used to place the order (e.g., Credit Card, PayPal, Bank Transfer, etc.). The refund amount will be composed of the original purchase price minus applicable shipping charges and restocking fees. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
SHIPPING & DELIVERY
GR1 Performance.com uses the latest in online shopping technology and guarantees fast, easy and secure credit card transactions. We accept all major credit cards. Orders by phone are also welcome during regular business hours at 888.400.3957.
To insure a quick and safe delivery we use FedEx, DHL, On Trac, USPS, & UPS Ground/Priority/Air services. Shipping methods vary depending on the product, shipping origin, and destination of order. If the merchandise you purchase is in stock, it is guaranteed to be shipped within 2 business days. Delivery can be tracked through the FedEx, DHL, On Trac , USPS, & UPS websites. Typically, orders shipped via FedEx Ground & UPS Ground arrive in 5-7 business days.
IMPORTANT NOTE: If the billing address you provide is not on file with your credit card company, it might cause unnecessary delays. Also, additional confirmation steps will be taken if shipping to an address other than the billing address. We understand our business customers may require shipping to other than the billing address on various occasions. In this case, contact customer service at 888.400.3957 option 2 and request a business credit card application to be put on file. Once approved, we will ship business orders to your customer’s address upon request.
* Shipments to International customers including HI, AK, PR, APOs, & Canada require extra shipping charges. International shipping quotes will be e-mailed to the customer before the order is finalized. You can request an international shipping quote before placing an order via email to firstname.lastname@example.org.
** International customers are responsible for all imposed duties, taxes, & brokerage fees.
In effort to provide our customers with the best shopping experience, GR1 Performance.com continually updates the online webstore. Errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
GR1 Performance.com is not responsible for any additional charges, labor, loss, or damage incurred because of information, correct or incorrect, referenced with the website and the products purchased with your order.